FAQs
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-6 days production time for your order to ship out, average shipping times are 10-15 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at warmsteps@outlook.com.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email. Once you double check if the address given is wrong kindly notify us via email at warmsteps@outlook.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 10-15 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to warmsteps@outlook.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
We try our best to ship items as fast as we can. Please allow 3-6 days production time for your order to ship out, average shipping times are 10-15 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at warmsteps@outlook.com.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email. Once you double check if the address given is wrong kindly notify us via email at warmsteps@outlook.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 10-15 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to warmsteps@outlook.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.